FAQ's
FAQ's
When is retail shopping availability expected to commence?
Our online store is in the final stages of development. To be the first to know when we go live, please sign up for email updates or check back soon for our official launch announcement
. How do I order?
Our secure online checkout will open soon. We’ll provide a full walkthrough as soon as shopping is enabled
Do you ship across Canada?
Yes, we offer nationwide shipping to all provinces. We are currently expanding our courier network to provide even faster delivery options for our customers
Do you ship internationally?
Initially, we will ship within the Canada. International shipping options will be added in the future—please stay tuned for updates!
What payment methods will you accept?
We accept major credit/debit cards via PayPal-hosted secure payment fields. This means card details are entered directly into a secure payment iframe and are processed by PCI DSS-compliant payment infrastructure.
We do not store full card numbers or CVV on our servers.
Do you offer gift wrapping?
We plan to offer gift wrapping options at checkout for that special touch. More details will be available soon!
How do I track my order?
Once shipped, you’ll receive a confirmation email with a tracking link. You can also monitor your order status directly through your account
How do returns work?
We’re committed to your satisfaction. Stay tuned for our full return policy, launching alongside our online store.
How do I contact customer service?
You can reach us via our Contact Us page or email us at jp@veepracollective.com
Are your perfumes authentic?
Absolutely. All our fragrances 100% authenticity, sourcing directly from official brands and authorized distributors. We do not sell imitations or third-party knock-offs.
Can I get notified about new arrivals and offers?
Join our mailing list and follow us on social media for real-time updates on new arrivals and exclusive offers
How is my payment information protected?
We use PayPal-hosted secure card fields at checkout so sensitive card data is handled by the payment provider rather than being collected directly by our site.
Payment processing uses encrypted transport and PCI DSS-compliant handling through our payment partners.
We only receive payment status and transaction references needed to complete your order.
